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BCGCM1004B Conduct workplace communication

Introduction

This unit specifies the competency required to communicate effectively with other workers in a general construction workplace environment.

This unit includes gathering, conveying and receiving information through verbal and written forms of communication.

To make the learning of this unit easier, you should know something about:

workplace safety requirements
types of on-site meetings and how they work
how work schedules, charts and memos are used
how instructions are conveyed in the workplace

and be able to:

work safely to instructions
convey information to ensure the correct action occurs.

Defining the terms

“Interactive workplace communication” means information must have a two-way flow. This means that a common language needs to be used. The communication of information may be written, verbal or non-verbal. All are essential on any construction site.

Key terms in this unit

Written Communication
Verbal Communication
Active Listener
Non-verbal Communication
Common Industry Signage
Workplace Meetings
Meeting Types
Meeting Agendas
Key Personnel Flash version HTML version

Useful links

WorkCover NSW is the state authority for work related safety. This link is to the “Safety Zone” section of their website. It contains information and self tests on safety and communication related issues.
WorkCover NSW Safety Zone

This link is to the home page for WorkCover NSW. This page contains links to all sections of the site and many other important safety and work communication sites.
WorkCover NSW - Home

This link is to an Australian site which allows you to search for Materials Safety Data Sheets (MSDS) for materials, products or ingredients. It is a very efficient way to search, view and print this essential form of safety communication.
MSDS Information

The Standards Association of Australia is responsible for the setting, publishing and testing of standards for products, materials and methods of work in many industries, including the construction industry. This site contains up-to-date information relating to these standards.
Standards Association of Australia

The goVET site is designed for students and teachers of VET subjects. The site contains information on subjects in the curriculum frameworks. Have a look at the Construction section for some useful information.
goVET