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Primary Industries

Home > Primary Industries > Primary Industries (240 hours) > Compulsory units > Participate in workplace communications > Participate in workplace communications

Written communication

Agriculture, horticulture and land management enterprises often require workers to use written forms of communication. This may involve reading workplace notices and instruction such as:

• signs and labels
• notes, messages and memos
• rosters and work schedules
• safety material and notices
• invoices and dockets with customer information
• tables and simple graphs.

Employees may also be required to write down information, messages and material and tool requirements. They will need to fill out a variety of workplace forms.

To be effective, written workplace information must be:

1. Clear – the handwriting must be legible and the information written in a manner that will not be confusing.
2. Concise – the message should be written in simple language using short sentences or point form. Unnecessary information and repetition should be avoided.
3. Correct – accuracy is very important when writing down information. If taking a phone message, read the details back to the caller, especially names, addresses and phone numbers. Use correct terminology where appropriate.
4. Courteous – as with verbal communication, the style of the language chosen should be appropriate to the situation and the reader.

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