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Working with others
A proportion of time is spent interacting with others in all workplaces. Colleagues work together regularly in teams and workers report to and receive instructions from supervisors. Discussions take place with customers, clients, suppliers and service providers.
In all situations the interaction should be efficient and courteous. Effective communication skills should be employed. The cultural background and the authority of others should be respected. An attitude that is responsive to and supportive of the opinions and the needs of others will promote good working relationships.
When dealing with people outside the workplace, the business should always be presented in a positive manner. Correct forms of greeting, identification, address and farewell should be used. Enquiries should be carried out clearly and concisely with information being recorded and reported accurately. Discretion and confidentiality must be maintained.
It is important to adhere to appropriate standards of personal presentation. These may include:
- dressing in a manner that ensures personal safety in the workplace
- wearing or using personal protective equipment
- maintaining personal and workplace hygiene
- using positive body language.
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