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Effective communication
Communication is the exchange of information, messages and thoughts. To be effective the information must be communicated to the right person, at the right time and in the right manner. The person receiving the information must also effectively listen, read and/or observe so they understand the communication.
Effective communication is vital in the workplace. It enables workers and supervisors to work together efficiently to meet both the goals of the enterprise and the needs of customers and clients.
Effective communication helps workers to:
- complete a schedule of tasks
- follow a set of instructions
- learn correct procedures and improve work practices
- solve problems
- work as part of a team
- follow the enterprise Occupational Health and Safety and environmental procedures.
There a three main modes of communication:
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