Primary Industries - Participate in Workplace Communications

Speak clearly and concisely.
1. Do
2. Don't
Ask questions to ensure that you understand what has been said.
1. Do
2. Don't
Speak to customers the way you speak when you are hanging out with your mates.
1. Do
2. Don't
Walk away when someone is speaking to you.
1. Do
2. Don't
Make sure that your ideas are the first to be heard.
1. Do
2. Don't
Make sure that what you are talking about is relevant to your listener.
1. Do
2. Don't
Have a long conversation near noisy machinery.
1. Do
2. Don't
Double check the details you are writing down when taking a phone message.
1. Do
2. Don't
Find out where the records you need to access are kept in your workplace.
1. Do
2. Don't
Sort through information you have collected so that only the relevant details are recorded.
1. Do
2. Don't
Write messages in your own form of short hand.
1. Do
2. Don't
Keep workplace records when you have finished using them.
1. Do
2. Don't
Spend time on the phone at work discussing last week’s footie match.
1. Do
2. Don't
Return log books to the correct vehicles when you have finished getting details from them.
1. Do
2. Don't
Encourage others to express their opinions.
1. Do
2. Don't
Pin a large flyer about Friday night’s ‘Battle of the Bands’ over other notices on the board.
1. Do
2. Don't
Greet people politely when you meet them.
1. Do
2. Don't
Discuss other people’s business with your friends.
1. Do
2. Don't
Turn off the two-way radio to save power when you’re working on your own.
1. Do
2. Don't
Recharge the batteries on two-way radios regularly.
1. Do
2. Don't

The do’s and don’ts of effective communication

Quiz