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The do’s and don’ts of effective communication
The following list contains ways to effectively communicate in the workplace. It also has a number of situations that should not occur. Sort them into “do’s” and “don’ts”.
| Do or don’t? | Communication technique |
|---|---|
| Find out where the records you need to access are kept in your workplace. | |
| Make sure that your ideas are the first to be heard. | |
| Pin a large flyer about Friday night’s ‘Battle of the Bands’ over other notices on the board. | |
| Sort through information you have collected so that only the relevant details are recorded. | |
| Recharge the batteries on two-way radios regularly. | |
| Walk away when someone is speaking to you. | |
| Keep workplace records when you have finished using them. | |
| Speak clearly and concisely. | |
| Return log books to the correct vehicles when you have finished getting details from them. | |
| Spend time on the phone at work discussing last week’s footie match. | |
| Turn off the two-way radio to save power when you’re working on your own. | |
| Double check the details you are writing down when taking a phone message. | |
| Speak to customers the way you speak when you are hanging out with your mates. | |
| Discuss other people’s business with your friends. | |
| Make sure that what you are talking about is relevant to your listener. | |
| Encourage others to express their opinions. | |
| Greet people politely when you meet them. | |
| Have a long conversation near noisy machinery. | |
| Ask questions to ensure that you understand what has been said. | |
| Write messages in your own form of short hand. |
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