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Key terms and concepts
| Term | Definition |
|---|---|
| Anti-discrimination | The fair treatment of all people |
| Award | Provides the terms and conditions of employment, including work hours, rates of pay and working conditions |
| Bullying | Oppressing or persecuting physically or morally by threat of superior force |
| Code of conduct | Describes the standards expected from employees when carrying out duties |
| Codes of practice | Procedures for getting work done, often introduced to improve quality and productivity |
| Colleagues | People who work with you |
| Communication | The exchange of thoughts, messages or information by speech, signals, writing, or behaviour |
| Conflict resolution | Strategies for solving disagreements in the work place |
| Duty of care | Responsibilities aimed at preventing work-related illness and injury |
| Emergency procedures | A series of steps taken when there is an urgent need for action or assistance |
| Employment contract | An agreement between employer and employee to protect the rights of both in case of a dispute |
| Enterprise agreement | A voluntarily negotiated agreement which sets out the minimum terms of employment applied to a specific task or workplace |
| Entitlements | Rights to benefits given by law or contract |
| Equal employment opportunity (EEO) | Workplaces that are fair to all people and do not discriminate against any individual or group |
| Harassment | Any form of behaviour that humiliates, offends or intimidates another person |
| Job description | An outline of the duties required in a particular job |
| Legislation | Making of laws |
| Quality assurance | A program for the systematic monitoring and evaluation of the various aspects of production to ensure that standards of quality are being met |
| Teamwork | A group of people working together to achieve a goal |
| Work ethic | A set of values based on the moral virtues of hard work and diligence |
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