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Work effectively in an IT environment
Key Terms and Concepts
| Term | Definition |
|---|---|
| Anti-discrimination | The Anti-Discrimination Act (1997) is designed to protect your rights and to prevent discrimination. This includes equality in the workplace and in other aspects of your life. |
| Awards, agreements and contracts | An employment agreement between employer and employee, which is enforceable by law. A contract of employment sets out the conditions and terms under which an employee accepts to work in a particular job. |
| Basic research skills | Skills needed to gather information and ideas from a range of resources e.g. Define the task, locate resources, select resources, organise information, present information and evaluate. |
| Bullying | Bullying is unwanted, offensive and frightening behaviour. It can come from co-workers, supervisors or customers. |
| Career path | The way your career develops. This depends on a variety of factors like your personal capabilities, skills, experience and the opportunities available for training and advancement. |
| Code of conduct | Ethics agreement which details acceptable behaviour and conduct for a particular company or role. |
| Contractor | A person or organisation who agrees to provide materials or perform services at a specified price, especially for construction or development work. |
| Computing support | The provision or maintenance of hardware and software assistance. |
| Consumables | Computer related goods, which are used in the daily use or maintenance of a computer system, for example ink cartridges for a printer. |
| Corporate hardware and software | Approved hardware and software products used within a business. |
| Current industry practices | Knowledge, skills and attitudes of workplace activities to succeed in the industry or organisation. |
| Deadline | A time limit for the completion of a task. |
| Duty statement | Also known as a job description. A document which describes the purpose, expected activities and responsibilities of a particular job. |
| E business | E business (electronic business) is the conduct of business on the internet. |
| Emerging technologies | Technologies not yet in use, but whose potential could be significant in replacing technologies used in current products or in generating new products. |
| Employment conditions | An employment arrangement between an employer and employee which is enforceable by law. It sets out the conditions and terms under which an employee accepts to work in a particular job – such as the wage or salary amount, number or spread of working hours and whether overtime is paid or allowed. |
| EEO | Equal Employment Opportunity. Any person employing other people has to take care to treat those people fairly, and not to discriminate on the grounds of race, sex, marital status, physical or mental impairment or sexual preferences. |
| Employer/employee rights and responsibilities | The duties and conformable rules or guidelines for a worker who is hired to perform a job, the employee, and the person or company who employ workers, the employer. |
| Equipment audit | Official register of all physical equipment belonging to the business or organisation, generally updated when equipment is added, moved or replaced. |
| External client | A customer, or someone who pays for goods or services, who is independent of the organisation delivering the service. |
| Harassment | Any form of behaviour that offends, humiliates or intimidates you or targets you because of your sex, pregnancy, race, marital status, disability, age, carers' responsibilities, homosexuality or transgender. |
| Help desk | A department within a company that responds to technical questions. Most large software companies have help desks to answer users’ questions. |
| ICT (information and communications technology - or technologies) | Includes any communication device or application, e.g. radio, television, mobile phone, computer and network hardware and software, satellite systems, as well as the various services and applications associated with them, such as videoconferencing and distance learning. |
| ICT environment | Learning using ICT technologies, such as online courses, pod casts, video and teleconferencing. |
| ICT personnel | People with skills and knowledge in information and communication technologies. |
| ICT specialist | Someone who has skills in a particular branch of ICT e.g. programmer or website developer. |
| ICT user | People who use information and communication technologies. |
| Internal client | A customer within the limits of the organisation. |
| Mission statement | A declaration of a company's vision and role statement. |
| Organisational chart | A graphic representation of how authority and responsibility is distributed within a company or other organisation. |
| Outsourcing | Paying another company to provide services which a company might otherwise have employed its own staff to perform, for example software development. |
| Strategic plan | A plan detailing where a company wants to be in the future. These plans usually have a strong emphasis on new technologies and ways of conducting business, such as e business. |
| Workplace committees | A group of people officially delegated to perform a function, such as investigating, considering and/or reporting on a particular aspect of the workplace such as an Occupational Heath and Safety Committee. |
| Work schedules | A plan for performing work or achieving an objective by specifying the order and allotted time for each part. |
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