Information Technology

Test your knowledge

Give two factors that influence the level of language used in an office document.
State whether the following are true or false:
1. a message should not be signed
2. showing the date on a message is optional
3. a verbal message should be written straight away
4. a phone number should be included in a telephone message
List three methods of passing on a message.
List three factors that should be kept in mind when wording a letter.
State how you would check the word processing of a document which includes a large number of figures.
Name the most common form of letter style used in business.
Give examples of when the following communication methods would be used:
1. facsimiles
2. memoranda
3. form letters
List two procedures which would help you to complete tasks within designated timelines.
Give a definition of formatting.
List four items that must be checked when proofreading.
Write down the methods of correspondence which would be used for the following applications:
1. urgent messages within or outside the organisation
2. lengthy information being sent to another organisation
3. a request for written information from a staff member
4. a detailed document reviewing or comparing items of office equipment
Give a reason for keeping facsimile (fax) messages brief.
List the main sections of a simple report.