Information Technology
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Careers in Information Technology
Details of the Information Technology
Curriculum Framework are available on the Board of Studies web site 
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.People with skills and experience in
Information Technology have opportunities for employment in many industry
sectors. People seeking opportunities in Information Technology should be
aware that most employers rank the ‘soft’ skills such as
communication, an understanding of the workplace, and ability to work in teams
as highly as technical skills. This is reflected in the Units of Competence in
all qualifications within the Information Technology Training Package
(ICA99).
IT related roles
IT related roles available
include:
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Analyst
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Computer Trainer
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Database Administrator
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Desktop Publisher
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Help Desk Supervisor
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IT Consultant
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IT Project Manager
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Network Administrator
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Network Engineer
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Network Manager
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Programmer
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Systems Administrator
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Team Leader
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Technical Support Officer
(hardware/software/network)
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Web Developer
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Web Manager
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Web Support Officer
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Web sites
Print resources
Burton K., Le Rossignal K.
Communicating in an IT Environment. 2000, Tertiary Press ISBN 0 86458 126
2 Melbourne
IT worker’s day at work
The following examples provide some
insight into the types of work you might expect to do in industry on completion
of the Certificate II in Information Technology.
Computer Operator
- Undertake regular backups
- Virus scanning updates
- Document creation, printing and distribution
- Basic fault finding
- Order, record and store consumables
- Provide assistance to other users
- Support Systems or Network Administrator
Computer Support Officer
- Provide hardware, software and operating system support to a range of users.
- Provide advice on backup and virus detection.
- Undertake preventative maintenance.
- Prioritise and respond to logged calls according to organisation guidelines.
- Document research and solutions.
- Install and configure hardware and software.
Help Desk (Phone Support)
- Receive incoming requests for service via phone and email.
- Enter details of requests using Help Desk Software.
- Prioritise requests for service according to organisational guidelines.
- Refer requests to appropriate technician, consultant, contractor or supervisor.
- Produce required reports on time.
- Order and store consumables.
- Record software licencing details.
Traineeships
Traineeships provide trainees with an
opportunity to develop further competencies in Information Technology. Trainees
generally work with an employer four days per week and attend off-the-job
training with a Registered Training Provider one day per week.
Taineeships in Information Technology
are:
Certificate III in IT
(General)
Certificate III in IT (Software
Applications)
Certificate III in IT (Network
Administration)
Certificate IV in IT (Client
Support)
Certificate IV in IT (Technical
Support)
The core competencies in the Certificate
II in Information Technology are all embedded in each of these
traineeships.
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