Hospitality

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Texts

Anderson, C and Blakemore, D (1991), Modern Food Service, Butterworth/Heinemann, UK.

Brown, G and Hepner, K (1993), The Waiter's Handbook: Hospitality Press, Australia.

Chiplin,J (2001), Hospitality Core Units: Hospitality Books, Sydney.

Howard, P and Puckeridge, J (2001; 3rd edition), The Professional Waiter, Hospitality Books, Sydney.

Kinton, R, Ceserani V and Foskett, D. (1984; 5^th edition), The Theory of Catering, Edward Arnold, London.

Magris, M and McCreery, C (1995), An Introduction to Food and Beverage Studies Hospitality Press, Melbourne. Relevant chapters: 1, 4, 5, 9.

Magris, M and McGregory, C (1989), An Introduction to Catering, Hospitality Press Pty Ltd, Melbourne.

McDowell, N (1996), An Introduction to the Hospitality Industry in Australia, RMIT Publishing, Victoria.

O'Shannessy, V and Minett, D (1999), The Road to Hospitality, Skills for the New Professional, Prentice Hall, Australia.

Stott, A and Windschuttle, K (1992), Job Prospects and Career Paths in Hospitality and Tourism, Macleay Press, Australia.

Van der Wagen, L (1995, 2^nd edition), Hospitality Careers, Hospitality Press Pty Ltd, Australia.

Periodicals

Hospitality and Convention News: Peter Isaacs Publications, Melbourne.

Hospitality Food Service

Host Magazine: Peter Isaacs Publications, Melbourne.

Open House: Rank Publishing, St Leonards, NSW.

Restaurant & Catering: Atlantic Publishing, Queensland.

Videos

Fawlty Towers: John Cleese, BBC London. For Customer Service and Dealing with difficult customers.

Getting into Tourism: (Video) - How to succeed in the business of tourism. Tourism Training, Victoria.

Proud to be Professional - Career Guide for the Tourism Industry; Tourism Training Queensland. Information about jobs in hotels, restaurants, clubs resorts, travel agencies, airlines, tour operators; types of jobs and levels; the work; positive and negative aspects of the career; career paths. Most examples are of 5-star hotels. Available from Tourism Training Australia, Sydney.

Regency Publishing Centre is a major publishing house of Regency Institute of TAFE. The Centre is an integrated clearinghouse for educational learning resources of the Regency Institute of TAFE, publishing learning resources to commercial standards for the Vocational Education and Training sector.

Regency publishing can provide a series of student manuals and videos for commercial cookery. Click on the link below for more information.
https://products.tafesa.edu.au/LOR/Home.aspx

Web Sites

http://www.oten.edu.au
OTEN-DE

http://www.pearsonlongman.com/dictionaries/
Longman dictionaries.

http://www.macquariedictionary.com.au/
Macquarie Dictionary online.

http://www.futuratraining.com.au
Link to Futura Training website that contains ordering and license information for the Futura Training CD Rom's.

http://www.tpatwork.com/ViewArticle.asp?articleid="2665
Link to the Regency Publishing website.

http://www.tourismtraining.com.au/

The organisation brings together a large number of training partners, including industry, government, unions, private and public training providers, industry associations, universities and students/trainees.