Hospitality
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Case studies
You are checking in a guest who is asking for recommendations on where to eat. Promote the restaurant in your establishment to the guest.
Visit 
and investigate the hotel restaurant
or use a restaurant you are familiar with.
Visit the resort on . You are a team member in a small
resort, renowned for your ability to 'upsell'. At a
meeting of all staff, the supervisor/manager says he/she
wants staff in all departments to focus on selling the
resort's services (restaurants, bars, tours desk). He/she
asks you to spend 10 minutes sharing your experience and
skills with the rest of the staff. What would you say?
Your customers have finished their main
course. Sell them on the idea of dessert as you clear the
table.
You are cleaning a guest room and chatting to the guest. Describe how you would promote the use of the hotel's tour desk.
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