Hospitality

Review questions

Describe techniques for obtaining and updating product / service knowledge.
Describe selling techniques for upselling and cross selling.
What are the reasons for active promotion of products / services?
What legal issues do you need to consider in selling?
When might you take advantage of an opportunity to sell in your work situation?
What are the key communication principles that apply in selling?
What is your role in helping your enterprise to plan its sales and marketing initiatives?
What sort of problems could you encounter in trying to promote products and services?

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