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THHBFO10B: Provide porter services
This unit deals with the skills and knowledge required to provide services associated with bell desk or concierge in a commercial accommodation establishment. Within small accommodation operations, these tasks may be carried out by reception or other staff.
Bell desk services may include but are not limited to:
- wake-up call
- messages
- organisation of transport
- luggage pick up
- paging of guests
- preparation of guest information directories
Critical Aspects of Assessment
Demonstrate a knowledge of the range of services offered by the bell desk, ability to provide courteous and friendly service to guest and ability to safely handle baggage.