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THHBFO02B: Provide accommodation reception services
This unit deals with the skills and
knowledge required to provide arrival and departure services
to guests in commercial accommodation establishments.
- Front Office systems may be manual or computerised.
- Arrivals and departure may be for individuals or groups.
Front office records and reports may include but are not limited to occupancy reports, arrival and departure lists, lost and found information.
Critical Aspects of Assessment
Demonstrate the ability to accurately and correctly follow
guest arrival and departure procedures within enterprise
acceptable timeframes.
Guest registration
Acceptable methods of payment
Foreign exchange
Foreign calculation
Exchanging foreign currency
Revision
Dealing with guest accounts
Dockets, invoices, vouchers
Post to guest accounts
Room count
Balancing transactions
Calculate occupancy
Case studies
Review questions