Hospitality

Dealing with Guest Accounts - Exercise

Complete the following exercises by selecting the correct box:

Situation	Does this transaction increase or decrease the guest's account?		Is the account debited or credited?
	Increase	Decrease	Debited	Credited
Accommodation is charged to the guest account.	•		•
The guest pays $ 100.00 towards the account.		•		•
Breakfast is added to the guest account.
A tour is booked for the guest and charged to the account.
Dinner is charged to the guest account.
The guest has been overcharged for lunch, $ 10.00 must be taken off the account.
The guest would like to buy postcards and stamps and asks to have these added to the account.
A guest has prepaid the account. On check out the guest account is in credit. The hotel still owes the guest and has to refund the money.
The guest arrives at the hotel and asks the concierge to pay for the taxi and to add the amount to the account.

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