Hospitality

Home > Hospitality > Hospitality (240 hours) > Compulsory units > SITXCOM001A Work with colleagues and customers > Work with colleagues and customers

SITXCOM001A: Work with colleagues and customers

This unit deals with the interpersonal, communication and customer skills required by all people working in the tourism and hospitality industries.

Depending upon the organisation and the specific situation customers may include but are not limited to:

Critical aspects of assessment

The focus of this unit will vary depending upon the cultural context of the workplace. Assessment should take account a person's ability to respond to the cultural variances and special requirements that apply in particular situations. Evidence of competency should relate to different communication and customer service contexts and may need to be collected over a period of time.

Students will be expected to demonstrate the ability to:

Non-verbal communication
Do you have a service attitude?
Barriers to communication

To work in the Hospitality industry you need to demonstrate the ability to:

Case studies
Review questions



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