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Accepting Reservations Using the Internet
More and more hotels are connecting to the Internet - World-wide Web - and have their own web page to sell accommodation and facilities.
Guests can request accommodation through the Internet. The bookings have to be monitored, entered into the hotel's reservation system and confirmed by e-mail
Exercise
You are a Reservations Sales Agent in a medium to
small establishment.
Using a conventional reservations chart or bedroom book
(your teacher will tell you which system) accept, record and
file the following reservations.
Choose a partner to be your guest. After accepting the
reservations, reverse the roles. Choose your own names,
initials and titles for the guests. Your tutor will give you
the arrival date.
A reservation, received by Fax, must be confirmed by
Fax etc. Mark your reservations clearly as one, two, three,
four and five.
Reservation One - Phone
Mr/s ________________________ make a reservation for one (1)
night. The guests have not stayed at the hotel before. They
need detailed information about the hotel, the facilities and
the tourist attractions in the area. Mr/s
_______________________ will be arriving by plane at 1900
hrs. The method of payment is by Credit Card.
Reservation Two - Phone
Mr/s _________________________ and two (2) children require
a family room for two (2) nights. They will be arriving on
flight NZ141/1200 ex Auckland. The method of payment is by
MasterCard. Contact number: Auckland, New Zealand 9617825.
Special request: non-smoking room.
Reservation Three - In person
Mr/s _________________________ make a booking for seven (7)
nights. The are on their honeymoon and would like to spend
approximately US $200.00 per night. Estimated arrival time at
the hotel is 9pm. Mr/s ___________________________ would like
to make sure the room is held. The method of payment is by
American Express card. They would like to know what kind of
facilities the hotel has to offer especially restaurants,
bars and room service. Their contact number is Sydney 987 765
352.
Reservation Four - Fax
Mr Brian Howe, from IBM - Hong Kong, would like to make a
reservation for
Mr __________________. IBM has negotiated a corporate rate
and would like to book the best room or suite available for
five (5) nights. Mr _________________will arrives on QF257 at
2030. IBM guarantees the booking and will pay for the
account. All charges will be settled by company charge to
IBM.
Your contact number is Hong Kong, Fax 7899 7899
Reservation Five - Mail
Pierre from the Japanese Travel Bureau, Tokyo, writes to
book a suite for three (3) nights for their client's M/M
________________. The suite must have twin beds. His clients
would like to have breakfast and dinner at the hotel and
participate in local tour. They would like to know how much
this would cost. The Japanese Travel Bureau will settle the
room only. The guests will pay all other charges direct to
the hotel by MasterCard. Mr/s _____________________ will be
holding an agent's voucher number 13577, Arriving on
JAL16/1400 from Japan at 1000hrs. Pierre's contact number
is Tokyo 955 581 114.
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