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Review questions
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What are your enterprise procedures for answering calls, transferring calls and taking messages?
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Where would you find the telephone numbers you need to make calls?
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Describe how the telephone system operates in your enterprise.
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You are talking to one caller, and another line rings, what would you do?
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What are some of the key techniques for telephone communication?
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Why are clear written messages important?
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What are some of the potential difficulties with telephone communication?
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What would you do if you have difficulty transferring a call?
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What are the emergency telephone procedures for your enterprise? How would you respond to a threatening phone call?
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