Hospitality

How would you define cultural awareness?
Why is cultural awareness important in the tourism and hospitality industries?
How does culture influence our daily lives?
What are the dangers of stereotyping people?
Outline the general characteristics of two overseas customer groups applicable to your workplace.
What are the health, safety and security dangers that apply in your workplace when you are really busy?
What should you do and not do when communicating with a person who speaks a different language?
What are some verbal and non-verbal communication differences between people of different cultures?
What would you do if the behaviour of a person from a different cultural group was really annoying you?
Why do cross-cultural misunderstandings occur and how can you find solutions to cross-cultural difficulties?
Describe a situation where cultural differences may affect workplace health and safety.

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