Hospitality
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THHBH01B: Provide housekeeping services to guests
This unit deals with the skills and knowledge required to provide a range of general housekeeping services to guests.
Guest requests could be for a range of items and services including but not limited to:
- roll away beds
- additional pillows and blankets
- irons
- hair dryers
- additional room
- supplies
- additional cleaning
- lost property inquiries
Critical aspects of assessment
Demonstrate knowledge of a range of housekeeping services / equipment and ability to offer courteous and friendly service to guests.
Activity
Case studies
Review questions