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Activity 3 Scenarios
Outline the procedures you would follow in the circumstances below.
- An angry customer comes into your shop, loudly telling all the customers in the shop about the faulty product you sold them.
- A customer from a non English speaking background comes into your production company and wants to hire lights for a family wedding.
- A new customer comes into your hire company and wants to hire a PA system for an event they are organising. The customer reads brands of equipment from a list that somebody else has written for them, and doesn’t appear to understand what they are asking for.
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