The correct behaviour to follow if a customer walks into your shop and starts shouting at you about the faulty product you sold is to shout back at them to show you are not intimidated.

A customer complaint is usually related to poor service or goods not meeting expectations.

If a customer is raising their voice and making a scene it is best that you talk to them in front of the other customers so everyone can see how silly they look.

Learning the greetings and farewells from other countries make customers feel valued.

As different cultures have different perceptions of personal space let the customer determine the personal space by how close they come to the employee.

Having some basic skills and knowledge about other areas in the Entertainment Industry makes you more employable and gives you a deeper insight into the entire production process.

When referring a customer to a colleague or supervisor it is best not to give them any details about the customer’s issue as it only causes confusion.

Addressing a customer by name makes them feel uncomfortable.

If a customer asks for a light globe for their Par Can, explain to them and anybody else who is listening that the correct term is lamp. That way they will know the correct term to use next time.