Entertainment

Activity 1 True or false

The correct behaviour to follow if a customer walks into your shop and starts shouting at you about the faulty product you sold is to shout back at them to show you are not intimidated.
True/False
A customer complaint is usually related to poor service or goods not meeting expectations.
True/False
If a customer is raising their voice and making a scene it is best that you talk to them in front of the other customers so everyone can see how silly they look.
True/False
Learning the greetings and farewells from other countries make customers feel valued.
True/False
As different cultures have different perceptions of personal space let the customer determine the personal space by how close they come to the employee.
True/False
Having some basic skills and knowledge about other areas in the Entertainment Industry makes you more employable and gives you a deeper insight into the entire production process.
True/False
When referring a customer to a colleague or supervisor it is best not to give them any details about the customer’s issue as it only causes confusion.
True/False
Addressing a customer by name makes them feel uncomfortable.
True/False
If a customer asks for a light globe for their Par Can, explain to them and anybody else who is listening that the correct term is lamp. That way they will know the correct term to use next time.
True/False

Check your Answers
Back to Activities