| Listening for meaning. | | |
| Questions which encourage a detailed answer. | | |
| Questions which can be answered with one word or a short phrase. | | |
| Body mannerisms, facial expressions and body postures used to communicate on a subconscious level. | | |
| Any communication which doesn’t include the spoken word. | | |
| The response to a query about the effectiveness of something or someone’s work. | | |
| Forms to keep track of employee’s work hours. | | |
| Record of a meeting. | | |
| A short presentation of information on a specialised topic, targeted at a professional audience. | | |
| A record of events and appointments for each working day. | | |
| The time by which something must be done or completed. | | |
| A formal way of evaluating and giving an employee feedback on their work performance. | | |
| A group of people working collaboratively together to achieve a result. | | |
| A collection of work showing a person’s accomplishments and career path. | | |
| A brief written communication between employers and employees. | | |