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Match the following definitions to the terms

Term	Definition
Active listening	Any communication which doesn’t include the spoken word.
Open questions	A short presentation of information on a specialised topic targeted at a professional audience.
Closed questions	A formal way of evaluating and giving an employee feedback on their work performance.
Body language	Questions which encourage a detailed answer.
Non-verbal communication	Listening for meaning.
Feedback	Forms to keep track of their employee’s work hours.
Time sheet	The time by which something must be done or completed.
Minutes	The response to a query about the effectiveness of something or someone’s work.
Seminar	Record of a meeting.
Work diary	A collection of work showing a person’s accomplishments and career path.
Deadline	A brief written communication between employers and employees.
Work appraisal	A group of people working collaboratively together to achieve a result.
Teamwork	Questions which can be answered with one word or short phrase.
Learning portfolio	Body mannerisms, facial expressions and body postures used to communicate on a subconscious level.
Memo	A record of events and appointments for each working day.

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