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Key terms and concepts
| Appraisal | An evaluation of someone or something’s worth. |
| Appropriate personnel | Workers who are suitable or capable of performing the task. |
| Career pathways | A series of connected education, training and jobs which lead to advancement in a particular vocation. |
| Competencies | To have achieved competency means you have the ability to successfully complete a task measured against a standard. |
| Consultation | A discussion with an experienced person to assist with the resolution of an issue. |
| Deadline | The time by which something must be done or completed. |
| Effective teamwork | Team members working together in a cooperative environment to achieve goals through sharing knowledge and skills. |
| Evidence | Proof of something, for example a skill. Evidence you have a certain skill might be a certificate from a recognised training institution. |
| Feedback | A response to a query or a reaction to something. It is intended to be used in relation to future discussions and decisions. |
| Goal setting | Something you wish to achieve, for example the ability to quickly and accurately set up a PA system by the end of the year could be a personal goal. Increasing the annual income of the company could be a company goal. |
| Learning | The acquiring of knowledge and skills. |
| Learning needs | The skills needed to be learnt by individual workers to successfully follow their career pathway. |
| Negotiation | When discussions of issues takes place to enable a resolution to be found. |
| Off-the-job training | Training provided by an educational institution such as TAFE or college which is either full time or part time. |
| On-the-job training | The untrained worker is supervised by an experienced worker who teaches the skills in the actual workplace. eg traineeships and apprenticeships. |
| Opportunities to meet learning needs | May be in the form of short courses where a specific competency or skill is taught, assisting an experienced worker with a task not attempted before. |
| Priorities | The order of importance. |
| Stress management | Techniques to cope with a stressful job or situation They may include meditation, yoga, exercise and time management strategies |
| Task management | The process of managing tasks over days, weeks, months or years, including planning, testing, tracking and reporting. |
| Team building | Refers to the selection and motivation of teams  and their self-assessment of their results and work practices to increase effectiveness |
| Teamwork | A group of people working collaboratively together to achieve a result. |
| Time management | Making effective use of time to get the most out of it. |
| Work performance | An overall indication of how well an employee is functioning and the employee’s productivity. |
| Work records | Any documentation pertaining to work undertaken, eg. starting and finishing times for workers, equipment lists for events, numbers of crew needed for specific tasks. |
| Work routines | Sequence of activities to complete a series of tasks. |
| Work tasks | Specific jobs an employee is allocated as part of their overall job. |
| Workload variations. | Changes to the usual daily work routine. |
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