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Role plays

Working in pairs or small groups, act out the following situations in order to demonstrate your understanding of this competency.

You work in a large organisation that imports and exports goods, and consists of a large office staff, warehouse staff and travelling sales representatives.

1. Your organisation has just received a huge order for goods to be exported to Japan. It is your job to form a team to complete this task. Discuss with your supervisor your plans for the number of people you want on this team and the reasons why you want particular employees to be part of it.
2. The deadline for a particular task is fast approaching and the work is a long way from being completed. You call a meeting of all team members to discuss this problem and to come up with a plan to get the work done on time.
3. As the office manager, part of your job description is to conduct a training and development session for all office staff once a year. This year you decide to discuss strategies that will result in the improvement of work performance for all office employees.
4. One of the relatively new employees is having trouble coping with the workload and seems to be getting further behind every day. You discuss with them time management strategies and where they can go for assistance when they need it.

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