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Key terms and concepts
| Term | Definition |
|---|---|
| Acknowledge | To express appreciation or recognition to a person carrying out a task. |
| Anti-discrimination | Not being allowed to treat people differently because of their race, sex, disability, homosexuality, age etc. |
| Business plan | A plan of where a business wants to go in the future, its short and long term goals and how it plans to achieve them. |
| Code of conduct | A set of practices regarding the conduct that employees must follow while at work. |
| Competencies | The abilities that an employee displays while completing set tasks in the course of his or her employment. |
| Controls | Commands or restraints put in place to restrict activities that can cause injury or illness. |
| Delegation | A representative group of employees who represent other employees. |
| Discussion | An informal conversation about a specific subject. |
| Empathise | To identify with and understand another's situation, feelings, and motives. |
| Encourage | To give reassurance, stimulation, support, inspiration etc to someone either during or at the completion of a task. |
| Feedback | A response or information given during or at the completion of a task. |
| Hazard | Anything that has the potential to cause injury or illness. |
| Job description | A document that sets out the description of the tasks to be completed by an employee in the course of his or her employment. |
| Negotiation | A discussion to enable an agreement or a compromise. |
| Occupational Health and Safety | Legislation to protect the health and safety of all workers and visitors in a business. |
| Open communication channels | Processes to encourage open communication between all levels of employees within a workplace. |
| Opportunity | A chance or opening offered by circumstances. |
| Preferred task completion method | The way that the organisation likes to have a task completed. |
| Prioritise | To rank tasks according to their importance or urgency. |
| Risk | The likelihood of injury or illness if exposed to a hazard. |
| Strategy | A plan of action or policy within a business organisation. |
| Supervision and accountability requirements | The policy relating to who supervises whom and who is accountable for what tasks and to whom. |
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