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Activities

Complete the following table, giving a definition of each term and an explanation of how each one helps to develop effective workplace relationships.

Term Definition Effect on Workplace Relations

Business plan

Performance plan

Anti-discrimination policy

Access and equity principles

Ethical standards

Quality and continuous improvement processes

Defined resource parameters

Job descriptions and employment arrangements

Team structures

Supervision and accountability requirements

Skills, training and competencies

Code of Conduct

Suggested answers

Use the following table to list advantages and disadvantages of working in a team

Advantages Disadvantages

Suggested answers

In the table below, mark whether each characteristic best describes the team leader, a member of a team or both.

Characteristic Team
leader Team
member

Makes decisions

Solves problems affecting team progress

Positive attitude

Keeps the team focused

Allocates responsibilities

Gives feedback on progress

Conducts team meetings

Able to organise own work schedule in order to complete tasks on time

Good at motivating others

Motivated to work

Co-operative

Flexible

Suggested answers

Explain how the implementation of the following strategies can lead to improvements in team efficiency
- Holding meetings
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- Brainstorming
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- Coaching, mentoring and supervision
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- Formal/informal learning programs
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- Internal and external training provisions
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- Work experience or exchange opportunities
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- Personal study
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- Career planning and development
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- Performance appraisals
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- Workplace skills assessment
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- Recognition of prior learning
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Term	Definition	Effect on Workplace Relations
Business plan
Performance plan
Anti-discrimination policy
Access and equity principles
Ethical standards
Quality and continuous improvement processes
Defined resource parameters
Job descriptions and employment arrangements
Team structures
Supervision and accountability requirements
Skills, training and competencies
Code of Conduct

Characteristic	Team leader	Team member
Makes decisions
Solves problems affecting team progress
Positive attitude
Keeps the team focused
Allocates responsibilities
Gives feedback on progress
Conducts team meetings
Able to organise own work schedule in order to complete tasks on time
Good at motivating others
Motivated to work
Co-operative
Flexible