Business Services

Test your knowledge answers

Which of the following tasks would be given first priority in a business each day?
b. Sort incoming mail
Why is it a good idea to use a whiteboard as a planning tool?
c. It can give a long-term view of what needs to be done and when
Which of the following is an example of positive feedback?
d. A customer rings to say they like your company’s products
Which of the following is most important when planning your daily work schedule?
c. The deadline set for each task
Which of the following tasks is a routine task?
b. Ordering more photocopy paper
Setting a timeline is the same as setting a deadline.
False
Form letters are considered a time-saving resource.
True
Feedback, both positive and negative, should always be given in front of all team members.
False
It is always a good idea to work on difficult tasks straight after lunch.
False
It is important to prioritise tasks in order to use time efficiently.
True
A person experienced in a particular job who can give trusted advice.
mentor
To rank in order of importance.
prioritise
The time by which a particular task must be finished.
deadline
To confer with others to reach an agreement or a compromise in times of dispute.
negotiation
A list of tasks that need to be completed and the timeframe for each.
work schedule