Business Services

Test your knowledge

Select the most correct answer for each of the following.

Which of the following tasks would be given first priority in a business each day?
1. Order the stationery
2. Sort incoming mail
3. Filing yesterday’s invoices
4. Processing an order
Why is it a good idea to use a whiteboard as a planning tool?
1. So you can wipe something off it if you don’t want to complete it
2. One whiteboard can be used for the whole business, no matter the size of the business
3. It can give a long-term view of what needs to be done and when
4. It can be wheeled from one section to another so everyone can see it
Which of the following is an example of positive feedback?
1. Your supervisor asking you to quickly finish a task
2. When a meeting is scheduled to discuss your progress
3. A colleague asks you for help to complete something
4. A customer rings to say they like your company’s products
Which of the following is most important when planning your daily work schedule?
1. The time you would like for lunch
2. The time it takes to sort the mail
3. The deadline set for each task
4. Who will be helping you that day
Which of the following tasks is a routine task?
1. Picking up registered mail from the post office
2. Ordering more photocopy paper
3. Preparing a letter for a mail out
4. Picking up brochures from the printer

Answer True or False for the following statements

	True	False
6. Setting a timeline is the same as setting a deadline.
7. Form letters are considered a time-saving resource.
8. Feedback, both positive and negative, should always be given in front of all team members.
9. It is always a good idea to work on difficult tasks straight after lunch.
10. It is important to prioritise tasks in order to use time efficiently.

Select from the following list of terms the one that best fits the definitions below. Click on the checkbox to see if you are correct.

A person experienced in a particular job who can give trusted advice.
To rank in order of importance.
The time by which a particular task must be finished.
Conferring with others to reach an agreement or a compromise in times of dispute.
A list of tasks that need to be completed and the timeframe for each.