Business Services

Role plays

Working in pairs, act out the following situations in order to show your understanding of this competency.

It is your first day as an office junior. Your supervisor explains the tasks you will do each day and when you are expected to do each one. (Tasks will include collecting and sorting the mail, typing letters, answering the phone and relieving the receptionist when she goes to lunch.)
You are inducting a new employee and are explaining the difference between a policy and a procedure. As an example, you explain the policy to be followed if the new employee is sick and cannot attend work, and the procedure to be followed.
You work as the office assistant for a large building company. A client rings to complain that their job is not finished and that they are not happy with it taking so long. Explain to the client that delays have been inevitable due to inclement weather, the inability of suppliers to provide the products the client has specified and an outbreak of the flu causing high absenteeism. Offer the client some alternatives so that their job can be completed as quickly as possible.
You notice that a colleague sits for long periods of time completing the one task. Explain to him/her the importance of rotating tasks.