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Key terms and concepts
| Term | Definition |
|---|---|
| Accountability
|
Being responsible for one’s actions.
|
| Allocated timeframes
|
Specified periods of time within which
tasks should be completed.
|
| Australian Standards
|
A set level of quality that is acceptable
or expected throughout Australia.
|
| Awards
|
Legal documents which set out the rights,
entitlements and obligations of employers and employees,
including rates of pay, hours of work, penalty rates,
casual and part-time work and grievance procedures.
|
| Client
|
A person using the services of a business.
|
| Codes of practice
|
Set rules of behaviour.
|
| Colleagues
|
Fellow workers in a business.
|
| Effective
|
Having a definite or desired effect.
|
| Efficient
|
Being productive, with minimum waste or
effort.
|
| Enterprise agreements
|
Legal documents setting out the rights,
entitlements and obligations of employers and employees
of a particular organisation or industry.
|
| Environmental factors
|
Physical surroundings and conditions that
affect businesses.
|
| Extranet
|
An extension of an institution's
intranet, especially over the World Wide Web, enabling
communication between the institution and people it deals
with, often by providing limited access to its intranet.
|
| Internet
|
World wide communication network using
computers.
|
| Intranet
|
Internally-operated communication network
that allows staff to access information.
|
| Liaison
|
Communication with another person.
|
| Mentor
|
A person experienced in a particular job
who can give trusted advice to a less experienced
employee.
|
| Monitor feedback
|
To check information from results or
responses.
|
| Negotiation
|
Conferring with others to reach an
agreement or a compromise.
|
| Opportunity for improvement
|
The chance to change something that will
lead to a better result.
|
| Organisational requirements
|
Policies and procedures as set out by a
business.
|
| Organisational standards
|
The quality of work expected of workers as
set out by a business.
|
| Recognition of prior learning
|
Acknowledgement of qualifications/training
already completed by a worker.
|
| Reflective behaviour strategies
|
Thinking about what you have done and how
you could improve it.
|
| Workgroup
|
A group of workers working as a team.
|
|