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Test your knowledge
Try to answer these questions after you have reviewed the Important notes.
- Make a list of the equipment and supplies you should
have ready at your workstation in order to manage incoming
mail efficiently.
- List four ways mail may enter your organisation.
-
Prioritise the following letters received in
today’s mail.
- An order for $5000 worth of goods
- A brochure advertising water chillers
- An ExpressPost envelope enclosing a Job Application letter; applications close in 7 days
- A letter of complaint
-
Summarise how to deal with the incoming mail, using the
headings
- Check
- Sort
- Prioritise
- Register
- Distribute
- What is the most efficient way to show the date the
mail was received?
- Explain the best way of organising the circulation of
one item of mail that is of interest to several different
departments.
- How would an organisational chart help you in
processing the incoming mail? (Click to see an example of
an organisational chart )
- How could you minimise waste when dealing with the
mail?
- Explain how you would calculate the postage for a large
letter that weighs 225g.
- Why do organisations keep a record of outgoing
mail?
- What criteria are used to calculate the cost of
overseas mail?
- List at least three Australia Post services for
delivery of bulk mail.
- How can you check that a parcel has been delivered when
using a courier service?
- Name the two most common methods for sending
correspondence electronically.
- Why is it important to regularly update your
organisation’s email address book or database?
- What care must be taken when sending attachments with
an email?
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