Business Services
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Key terms and concepts
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Term
|
Definition
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|---|---|
| Addressee
|
The person to whom the mail is to be
delivered
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| Bulk mail-outs
|
The sending of large quantities of mail at
one time, which saves considerable cost. This may involve
pre-sorting the mail into postcodes, bundling the items
into multiples of 10 envelopes, sorting according to
size, delivering to the post office counter etc
|
| Circulation slip
|
An attachment to a memo, journal or report
etc which several people will need to read. Each name is
written on the circulation slip and the item is passed on
to each in turn. Also known as a routing slip. Internal
delivery envelopes are often used for this purpose and
allow for one item to be conveyed to a number of
recipients in turn
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| Confidential
|
Items of mail are often marked
‘confidential’. These should be left sealed
and delivered to the named recipient
|
| Courier
|
Businesses which pick up documents from the
sender and deliver them to the receiver; can be within
hours or overnight
|
| Damaged items
|
Items of mail that have been received in a
damaged condition. Damaged items should be carefully
checked; damaged correspondence may be repaired before
distribution
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| Delivery options
|
A wide range of options are available
within Australia for delivery of mail using either
Australia Post eg Express Post, Certified Mail, Security
Post, Parcel Post, Ordinary Mail or a courier service
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| Dispatched
|
Mail which has been collected, prepared and
recorded is then sent out using the most appropriate
method to ensure quick, safe delivery
|
| Express Post
|
One of the services offered by Australia
Post for speedy delivery of mail within Australia. Items
must be posted in special Express Post boxes or at Post
Offices offering this service
|
| External mail
|
Mail arriving from outside the organisation
eg letters, magazines, journals, packages, invoices, or
other types of correspondence or electronic mail in the
form of a fax or e-mail
|
| Incoming mail
|
All mail coming into a business or
organisation, whether via the postal service, e-mail,
fax, courier or other means
|
| Internal mail
|
Information sent from one person, or
department, to another, within the same organisation
|
| Junk mail
|
Mail (usually unsolicited) sent to the
organisation which may, or may not, be of interest eg
advertising materials
|
| Missing items
|
Items, such as enclosures or attachments,
which may be missing when the mail is opened. All mail
should be checked when it is opened and missing items
noted and followed up
|
| Outgoing mail
|
All correspondence going out of a business
or organisation, whether via post, e-mail, fax, courier
or other means
|
| Overnight bag
|
An internal courier service, which some
large organisations operate overnight, to enhance
communication between branches or departments
|
| Pilfered mail
|
Mail which has been damaged and appears to
have been opened or interfered with
|
| Postcode
|
A unique number allocated for each place
within Australia; the postcode speeds the processing of
mail
|
| Prioritise
|
Place in order of importance
|
| Registered mail
|
One of the services offered by Australia
Post for secure delivery of mail within Australia
|
| Self-executable files
|
Autonomous programs that can open, update
or manipulate a file or software program. Identified by
the extension .exe eg Iexplore.exe will
launch Internet Explorer
|
| Seniority
|
Of higher standing or rank; having
precedence of position
|
| Sorted
|
After the mail has been opened and recorded
it is usually arranged according to department/recipient
and in priority order
|
| Suspicious items
|
Incoming mail that looks suspicious, makes
noises, smells strange or appears to have been interfered
with. The supervisor or security staff should be called
and the article should not be touched or moved
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| Urgent
|
Requiring immediate attention
|
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