Business Services

Activity 5

Use the following words to fill in the blanks – click on the lines to see if you are correct. If Javascript not enabled, use the Answers link for solutions.
*abbreviations*	*accuracy*	*address*	*brevity*
*capitals*	*clarity*	*paragraphs*	*proofread*
*signature file*	*spelling*	*tone*

When sending business correspondence via email, appropriate language and should be used. Remember that (A), (B) and (C) are important.
When using email for business correspondence, messages and should be kept short and to the point.
Make sure that the email that the message is being sent to is correct and keyed in accurately.
should not be unnecessarily used; their use shows poor formatting skills and it is considered to be impolite - rather like shouting.
An email address may not clearly indicate who the sender is. By adding a at the bottom of the email, the recipient will be informed of the name, job title, physical address, phone number etc of the sender.
A message should be carefully before sending it, correcting any errors in .
- Email messages are not the same as SMS text messages – unnecessary should be avoided.