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Key terms and concepts
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Term
|
Definition
|
|---|---|
| Body language
|
Using the body or facial expressions when
communicating.
|
| Briefing notes
|
Summarised notes that report on the
progress of a particular project or task.
|
| Correspondence
|
Written communication, usually by letter.
|
| Defined resource parameters
|
The resources available to complete a task
are limited/stated.
|
| Electronic mail
|
Correspondence that is sent via email or
facsimile.
|
| Enquiries
|
Instances of asking or seeking information.
|
| Equity principles and practice
|
The notion of fairness and the procedures
in place to support it.
|
| General correspondence
|
Items of mail that are delivered to a
workplace generally by a post person, consisting mainly
of letters.
|
| Hardware
|
The mechanical and electronic components of
a computer, eg the hard drive.
|
| Instructions
|
Verbal or written directions setting out
how to do a task.
|
| Memo (memorandum)
|
A form of written communication (that is
less formal than a letter) from one person to another or
a group of people in an office.
|
| Network system
|
A chain of interconnected computers,
machines or operations.
|
| Oral communication
|
Communication that is verbal, which can be
either face-to-face or over the telephone.
|
| Proforma letter
|
A standard letter that has been drafted to
use in numerous similar situations.
|
| Proofreading
|
The process of checking a document for
errors, either on the computer or paper.
|
| Quality assurance
|
A system to maintain standards in a
business.
|
| Recipient
|
A person who receives something.
|
| Software package
|
A number of computer programs generally
sold as one package, all produced by the same company,
which is cheaper than purchasing each program
individually.
|
| Voice mail
|
Any system for sending, storing and
retrieving audio messages, like a telephone answering
machine.
|
| Written communication
|
Communication which is written down, either
in the form of a letter, memo, note, facsimile, report or
email etc.
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