Business Services
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BSBCMN209A
Provide information to clients
This unit covers the skills and knowledge required to greet clients and determine their needs in accordance with the organisation’s requirements.
Critical aspects of evidence
- Application of organisational requirements for responding to client enquiries and promoting products and services
- Visitors or telephone enquiries are greeted promptly and politely
- Correct and current information about the organisation’s products and services is provided
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